FNB is *********** to do banking and employs ***********, uninformed, untrained staff

FNB employs *********** people and then we as customers - personal and business - have to deal with this. I hold on for 0.5 hour to be attended to (*****) then be told I must phone another number (another *****) where I hold on another 0.5 hour to be told they don't know but I must phone another number (dormant) which then cuts the call as soon as I get through. ***** then tells me to email them. Then the email comes back saying it is for internal use only. How can a department hard lock an account, not inform me and then refuse to communicate with me - what is their purpose - they have access to do things on my account but don't have to talk to me. I will not go to a branch and if I do it will be to close my business and personal accounts. I have had enough of FNB's incompetency.