FNB is *********** & DOES NOT value or prioritize customer satisfaction.

OMG! I honestly cannot believe the service I am getting from FNB. Ever since my complaint from the 8th of Nov, I still haven’t received help. They will transfer you from consultant to consultants. I don’t know where they expect me to get the funds for the airtime when they have my money in a suspense account. I have provided them with every little detail they required. They promised me that the funds will be in my account within 3 to 5 working days, it’s going for 2 weeks now.

They have been failing to trace or pick up my previous account. They even claimed that my account was closed with a 0.00 balance. I persisted and when one business banker managed to find something, he discovered that my account was closed with R66,000. Are our finances even still safe if a 4 year record is such a hassle?? I am disappointed in FNB, this service I am getting is nothing like what I was experiencing 4 years ago. FNB has surely drifted away from priortizing customers satisfaction. Their stories are starting to sound unprofessional and poor.

Today my landlord will be chasing me out, thanks to your empty promises FNB I am really frustrated and drained. I used my last money to buy airtime to call them to assist, holding the line for over 30 min because they gave me hope and assured me. I made plans around the money, which is mine after all. I don’t have to be going through such just because of your systems lack of advancement. It sounds like FNB is trying to preserve as much funds as possible by using time as a delaying factor. Go back to making your customers happy. It’s not about the money, it’s about the people. I don’t even have money to buy simple bread. I’ve been having sleepless nights. I am exhausted.

A whole month waiting for money that belongs to me? It doesn’t make sense to not have a historical backup of past records. It should be something that can be accessed in a few minutes. Please stop this whole process of making clients call, wait & email until they have exhausted their resources. I am very very disappointed that you can just transfer funds into my new account and business continues as usual. It is not like I am ending my relationship with FNB. I’m only getting second thoughts about using FNB for my new ventures.

I will not be responding privately anymore! I am not finding peace right now