FNB IS *********** AND ONLINE BANKING STAFF NEEDS MORE TRAINING!

I have been trying for months to register with FNB online banking. First mandates that were sent in February 2018 was not loaded on the system. We were then asked to fill out new mandates which was a challenge because our directors are not always available. Filled them out and sent through to Permissionskyc@fnb. All was supposed to be in order. We were told to go to the bank to sort out online profile. When we got there we were told that it cannot be done because I have not yet been added as a signatory. (instruction on mandates) We escalated the problem to the escalations department and once again had to fill out other documents and get signatures. Finally everything was now in order I just had to wait for a bank card and then go to the bank to register for online banking.

Received bank card on Tuesday and once again we went to EASTGATE branch. We were told it will take 10 minutes but two and a half hours later after speaking to numerous people our online banking profile has been deleted by the bank and i cannot be registered and we have to now go and sign new mandates to get it reinstated.

We cannot transact online all due to incompetence and everyone telling us different things to do. Unbelievable!!!! We have dealt with so many people but no one in FNB can fulfill a simple request. We have dealt with Nicole Sulivan, N.Zuma, Offense at permissions and Letsego Ntshingila at escalations and managers and supervisors at FNB Eastgate. REference number ***