FNB is ***********.

I extremely not happy with the way FNB is managing my account.

Credit Card. On the 29 August I have charges of R9,50 x 6. These charges on my credit card were due to a call centre agent assisting me to buy an iphone at an istore. she could see the balance on the credit card but the card was still declining. FNB promised to reverse the charges and nothing has happened.

Personal Loan. I took a R150 000 loan and I filled the debicheck form, I put a debit date of the 25th. In October my account was debited on the 19th and there was no money, my account was charged with a returned debit order. I phone FNB, I was advised that the is nothing they can do about it and they not going to reverse the R150 charge of the returned debit. it has happened this month of November again.

Wesbank. My vehicle loan was charged -R1912,05 with a description of "Escalation".

I pay R529 service fee for my account. I dont have to constantly go through the statements and check the ridiculous charges that FNB keep adding on my account.

Please down grade my account ASAP. Im moving my account to another bank.

it looks like FNB is not in control of their own processes.