FNB is incapable of updating my number which means i cannot use my cellphone and internet banking

<p>I have been trying to update my cellphone number since 8 o'clock this morning with FNB.<br />This was supposed to be done on the first week of November 2016 when I opened my account as well as when I complained about my card not being delivered which was on the first week of December (5 Dec 2016).<br />I sent a complaint which one of the agents called and advised that the reason I did not get my card was because FNB did not correctly follow the correct procedure of updating my details when I opened my account. </p> <p>I received my card after updating my number with this 2nd agent but now I have been not been able to use my cellphone nor internet banking because again my account is still linked to a very old number.<br />I called an agent this morning to update, which she then informed me that she has updated my number but only for in-contact communication, she then transferred me to an agent under the cellphone banking department. This agent then told me that she cannot update my cellphone banking number as my profile is still linked to my old number, she advised me that she will transfer me to another department so as to update my profile there. I explained to her that I have been on the line since 8 and I am still struggling to get access to my account and nobody seems to know how to assist me. I asked to speak to her supervisor as I did not have the time to be on the phone and be thrown left right and center to no luck.<br />The supervisor apologized and advised that she will speak to the general queries supervsier and ask them to call me.<br />I did receive the call but she told me that she will transfer me to an agent who she will update with regards to my issue , and once that agent updates the number then I will be transferred to the cellphone banking department yet AGAIN. I have been holding for 9 minutes to speak to the agent in general enquiries only to have the phone hung up. It is now 9:21 and I have still not been assistant.</p> <p>I do not have the time nor energy to be playing this ping pong game. If FNB is unable to update my cellphone number then they can kindly close my account. It is honestly unnecessary for me to be transferred to a million agents just to get my number to be updated so I can use my cellphone banking.</p> <p>This is my new number : ********** 04</p> <p>I refuse to hold for an agent nor be transferred left right and centre any longer, I have been doing that since 8 oclock. <br />Please URGENTLY update my number and if you cant then I repeat CLOSE MY ACCOUNT.<br />I have been very patient with FNB but this is honestly too much, why am I majorly inconvenienced because of FNB's *********** agents and now supervisers as well.</p> <p>To top it all I have still not been called to fix this and yet I spoke to two different supervisors who promised me that this will be sorted. it is now 9:41 FNB has still not called me nor has the two supervisers called to confirm if their agents has sorted this matter.</p> <p> </p>