BP
Barry P

1 reviews | Active since May 2009

24 Jul 2018, 11:00

FNB is hopeless

Absolutely appalling service. Trying to order foreign currency . Told that I must phone a day or two before collecting. Given a number which just rings and rings. Eventually on another number after holding for 20 minutes and speaking to 3 different people I am told that they cannot take an instruction over the phone !!! PATHETIC

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Jul 2018, 11:41
Official

Good Day Barry

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to FNB Forex to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***