FNB is Hopeless !!!

Item: FNB (First National Bank)
Rating: 1
Author: D M

I logged a dispute with FNB card a while ago with the form and screen shot of purchase with the process . Then I received an email requesting info , I sent that yesterday and again I received another requesting info, I then sent that . I called the center today and they told me that the merchant said I received my goods. A joke , because I did not order goods , who is bull****ing .. Again , I placed an order for an Ebook and I supposed to receive a link .. I did not receive that link . Can I get help !!!

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

13 Apr 2017, 11:08

Good day Ms. Madamn

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s reply13 Apr 2017, 11:08

Official

Good day Ms. Madamn

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s replyOfficial

13 Apr 2017, 11:09

Good day Mr. d***7

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s reply13 Apr 2017, 11:09

Official

Good day Mr. d***7

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***