Fnb is holding on to Thendo's money

It is so scary what FNB does to people, til to date the case reported unresolved and the make my partner go up n down to RMB using borrowed money while he has the money with fnb they are sending him pillar to post the guy is even loosing hope, last they sent him an sms showing how much money he has like a notification when you withdrawing money with high hopes he was happy that his case is finally resolved and tol him he will access the money in 48hours that was sometime beginning of January but today no money and he doesn't have a clue of what is going on because he is tired of asking and follow up, FNB release Thendo 's money with your useless banker who she doesn't even have a clue what she is talking about her time frame and estimations are just non existing.