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DD
Dan D

1 reviews | Active since Oct 2020

20 Oct 2020, 14:43

FNB is holding my money *******ly and plan on *****ing it. Police case number to follow soon

On 26 September 2020 someone bought something from me and subsequently made a deposit of R2500 into my account. The same day I posted the item through Aramex. The following day, the person reported my account as **********. I then indicated to the person that Aramex's website states clearly that they don't deliver over weekends. The same day the person sent an email requesting to remove the hold on my account as he read on the website that they are closed over weekends.

Long story short, Mrs Nhlamulo Baloyi was assigned this case with case reference ***. In total, I have sent over 25 emails to this day. I've spent more than R300 airtime calling and waiting to speak to her. I have called more than 40 times. I have been promised feedback on 30 September, 5 October and 16 October by her team leader.

I stated my story, I sent a refund to the person who initially made the complaint (and requested it to be removed) but Mrs Baloyi is nowhere to be found. I haven't been able to reach her since 27 September 2020. I've been calling every single day.

After my account hold is removed I want nothing to do with FNB. This is probably the most *********** person I've ever dealt with. Don't believe me? Just read on hellopeter all the complaints about Mrs Baloyi.

How can the person that paid me and myself say the matter is resolved then this Baloyi person still had the account on hold??? THE MATTER IS RESOLVED. you want to tell me that 25 emails and over 40 calls she couldn't respond????

To anyone reading this, believe me, FNB will make your life through their utterly ******* service. I want my money and I want it today. Fnb has no right to keep my money away from me. It's 20 October today and I have 3 emails in which her team leader asked her to provide feedback. Until today she hasn't.

I want my account unlocked. I want my money and FNB and Mrs Baloyi can go play with someone else. I absolutely hate what this woman did to me. THE MATTER IS RESOVLED YET THIS WOMAN STILL DOESN'T WANT TO REMOVE IT AND SHE IS NOT RESPONDING. HELL, I EVEN HAVE HER CELL NO TO WHICH SHE DOESN'T EVEN RESPOND.

I hereby official request that FNB remove the hold and that Mrs Baloyi be investigated for her competence in her work. So many folks on here have complained about her.

I will proceed to open a case of theft against FNB today. I'll keep you posted once I've opened the case today. FNB has caused trauma and stress to a point that I'm unable to feed my family. Mrs Baloyi must suffer the same fate.

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Replies (3)
DD
Dan D's update20 Oct 2020, 22:32
Reviewer Update
Update: I've received confirmation that this matter will enjoy high priority attention along with a case number. I've also opened a case with SAPS regarding the theft of my money. Mrs Baloyi must unblock my account asap. I need money as I will proceed with legal action. The sheer amount of trauma and stress this has caused me FNB will pay for it. I'll keep you posted in respect of FNB's response. I am not having high hopes but will remain positive. I really want nothing more to do with FNB. Almost a solid month I've been trying to reach Baloyi but no avail. Will FNB come look my family in the eye and say there's no money for food huh? This will be the last I ever deal with FNB. One thing I know is I won't leave this here. I will consult the highest authority and do whatever I can to make sure someone is held accountable. I'll do whatever it takes to make sure of this. Baloyi will answer for what she did to me and my dependents. You did not deposit a single cent in my account and you have no right to deny me from this money. For almost a month I've been running around like a fool looking for money to survive because of FNB. All I can promise you is I WILL NEVER EVER LET THIS JUST GO. Someone will pay for what they did to me. And no, it's not a threat, it's a fact. I'll go to the ombudsman or even write to the newspapers (with all other complaints about Baloyi) I think we have a newsworthy story to have published.
DD
Dan D's update21 Oct 2020, 14:30
Reviewer Update
Update: NOTHING HAS HAPPENED SO FAR. I really don't want your apology for 'the inconvenience caused'. You have no idea what you put me through!!!!
DD
Dan D's update23 Oct 2020, 16:30
Reviewer Update
Update: Nothing has happened since my review dated 20 October. I received an sms stating that this will enjoy "HIGH PRIORITY" but clearly it doesn't.