MH
Marcel H

1 reviews | Active since Jul 2020

26 Apr 2025, 18:11

Fnb is holding my money hostage for no reason

Fnb has failed once again to provide me as a customer with the service I needed….. and has lets me without being able to utilise any of my funds and on a long weekend for that matter!!!

After numerous calls and visits to the branch nothing could be resolved and no help was offered to speed up anything, leaving even the the fnb staff trying to assist baffled on what was going on.

I recently opened a business account online, last night I received money into that account that needed to be utilised today… all of a sudden a block was placed on my account and I was not able to access any funds.

Now I am facing inquiries from clients and this is tarnishing my reputation as a business owner.

This is unacceptable and clearly not what I want experience with my hard earned money. Someone needs to sort this out ASAP

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Replies (2)
MH
Marcel H's update26 Apr 2025, 18:26
Reviewer Update
Now they say they will resolve the matter in 5 working days… just goes from bad to worse!!!! 5 days to lift a block they placed on an account for no reason!!!! This is incompetence at this best.
MH
Marcel H's update26 Apr 2025, 18:29
Reviewer Update
Complaint ***NF has been sent to the Service Department. We aim to resolve it within 5 business days. For follow-ups, call ***.

This is unacceptable FNB