FNB is happy with and support ATM ****s at their ATMs even in Malls,,, WATCH

FNB ATM ****s inside a mall where you think you're safe. On 30.11.18 at Milnerton Mall, wanted get some cash at ATM. I did put my card in the machine arnd 18:05, and instead of getting the screen to put PIN number i was directed to the screen to cardlesss cash deposit and never got my card back. i immediately tried to cancel the card without luck becoz of poor network inside the mall. As i head outside as i was still the process, i got notifications of withdrawals from my account 3k and 2k around 18:20 at Caltex in Phoenix. Bcoz it was taking long to cancel the card, i reduced my card limits. I then called FNB to cancel the card, and i received swift response, and i was transfered to the ***** section to report the incident. The agent told me she had logged the ***** case and email me, and i haven't got the email to date. The following Monday 3 Dec 2018, i contacted my private banker, who swiftly logged a request to ***** section on my behalf and to date i haven't got any feedback. Suprisingly, i ordered a new card on the same date of the incident, and this i got on 6 Dec 2018. It then leaves me with a lot of questions that need answers. Why cant they resolve the ATM ***** case. In fact i was told this will be resolved in 7 days, and to date nothing happens, only got another card that may ****med again. FNB does not care about safety of its clients' . i stay 50m away from this mall for abt 6 years now, and there used to be a security guard at those ATMs but they are no longer there. I am sure, it for the reasons to avert their costs at my and our costs. It is really pathetic. to say the least i am really disappointed, my bank charges are abt r800 per month and to get such a bad service in return, that nonsense. If i were white, i am sure i would have got better treatment.