FNB is giving the worst customer service

It has been long that I have been complaining about the fact that FNB changed the way they used to reconcile and issue the statement on my credit card. the credit card statement cycle, reconciling and issuing of statement which used to be mostly around the last day of the month, or a day before and rarely a day after depending on the effect that last day falling on a Sunday or a public holiday is being maliciously delayed to between 2-4th of the month which on numerous occasions I have been saying that it creates a financial mess for me, especially the fact that at times when these delays happened, I had to keep on depositing just to clear any balance caused as a result of them delaying at times i run out of funds to do so and the statement would show a balance owing whereas had they not delayed there would not be a balance owing on the credit card. I noticed the delay trend mostly after i upgraded my account, i spoke to the banker allocated to my account and he promised to look into the matter. I realised over time that the matter was not being sorted out and the trend was continuing. As a last resort to get the matter to receive the attention, I wrote a review on this platform on 23 July 2023 at around 14: 43 pm about this issue hoping that FNB will take me seriously and address the matter as i detailed how it negatively affects my finances. The trend still continued. On 28 October 2025 at around 10:16 i wrote another review on this platform regarding the very same issue, the matter is not yet resolved. On the 2nd of this month (02 March 2026), seeing that when i checked on the credit card account, there was no statement issued and no indication that the credit card account was reconciled I took a screenshot of the statement history ending with the last statement issued on 02 February 2026 and sent a WhatsApp message at around 16:27 to the banker responsible for my account explaining how this unfair practise is negatively affecting me, making it difficult for me to manage my finances and pled that he ensure that the matter be sorted out or it would leave me no choice but to have the ombudsman look at this unfair practice. i didn't get reply on the same day. The banker rep**** to me the following day on the 3rd March 2026 around 12:36 pm, i went into my credit card account after seeing the message and realised that the statement was loaded on my account but the date was reflecting 02 March 2026); in the reply the banker was basically requesting me to send him an email and in that, part of the email read "on the email include the calculation, dates and amounts that yoy are saying yo feel you were suppose to get and how much you forfeited i will also send this as an email".

The response i got from the banker was shocking to say the least considering that it was not the first time i complained about this matter; as a client of FNB i regard the response of FNB through this banker as an act of arrogance and as an insult because it seems that FNB is requesting me to do what the bank through its bankers was supposed do or have done when the matter was brought to its attention in order to resolve the matter. I plead with the bank to ensure that the matter is sorted out and the dates be as they used to be. Furthermore, i humbly request that my account be changed to another banker to enhance the banking relationship, service excellence and customer retention.