FNB is getting worst by the day

Good Day

I am struggling with FNB to get my money back that was **********ly paid to a account. I did stop the payment immediately when I relished the t it was as ****. The money was not paid over to the account and I had to make a SAPS case which I did. This incident happened on the 27th of August and is still not resolved. When the case was reported FNB said that I will have an answer in 10 days. We are now on day 48 and still no answer from FNB and no money is paid back to me but I must pay the interest on my credit card