FNB is getting worst and worst by the day

I might have too many things with FNB, my private banking and business banking, my kids accounts, my WILL and also my Insurance. The problem that i have is that with every department now i've had an issue. Is it that FNB just have too many things on their plate. Nevertheless this year i will make it my priority to get alternative insurance and to put FNB to the test on the banking sector once more before moving all my things to Investec.

So, i contact FNB to submit a possible claim for my Aircon. I had to follow up a few times with Faith Ngcobo to finally get it registered and then i had issues to just get FNB to get HOLLARD to send someone out. Eventually after following up multiple times Faith said Hollard said that they have no one at this stage so i must get my own person. Now, that is NOT A PROBLEM but geesh, heck, just communicate this early on!!!

Now, while waiting on it i manage to solve the problem so no claim - Now i email Faith and now also another guy envolved Oscar Nksoi to notify them to cancel this. Do you think they read their mails? guess again.

This morning after a few weeks a company that want to come out and have a look phones me. Seriously? It is just as difficult to cancel the claim as it is to log it. And 2 weeks later? Really???

FNB you just arnt the company you use to be.