FNB is getting arrogant

Hi FNB currently has me under debt review on their systems. I have called zero debt and they say that they did send FNB a 17.4 form for withdrawal in 2011. I am still showing as under debt review under the FNB system and nobody from the branches i have been to or the call centres that i have called or emailed can explain to me why. Please remove me as a matter of urgency.