FNB is full of nonsense

FNB is the most useless bank out of all time.

Their customer service is so useless, I genuinely think that they are doing it on purpose. They have such a fancy app, but most of the stuff isn't user friendly.

The app/website tells you that you can call the call center for help, but they are just as useless. There is so much you have to go through just to get assistance. And when someone finally answers the phone, they tell you that they will transfer you to someone who can assist, but they just end the call or transfer you back to that automated call person or tell you that you have to go to the

I went to the N1 city branch to close my account last year, and that process alone took so long. First time I went, they said that you can only come in before 16:00 because the tellers close at 16:00. Why does your site tell me that you are open until 17:00 then?

When I finally got time to go before they closed, keeping in mind that I have a job and had to make special arrangements to leave before 16:00. I got there around 15:30 and had to wait in the queue for a while. By the time I was serviced it was close to 16:00, and boy the teller was annoyed. Like I get that you want to go home, but you called my ticket before 16:00? Don't treat me like you are doing me a favor, as if I am a burden. I wanted to close my account cause you guys have terrible customer service.

After all I had to do to close my account, now I found out that someone could make a payment to my FNB account and it turns out that it's not closed. Now I have to go to the branch again to deal with this. Call center is useless because you need the app to authenticate your profile, and they can't help without it.

Terrible bank, would not recommend.