FNB is ********** - I cannot renew my passport?!!

The service I have received from FNB has been absolutely horrific.

I app**** for my passport through the DHA website but have not been able to book for over two months. In short, there is an issue between FNB and DHA regarding payments.

Then I had to go to the Greenpoint FNB branch for assistance. I then printed out the proof of payment that proved I had released the funds to DHA. I printed out my passport profile to find out that they had to send my papers into the DHA to have them manually process my payment.

From the lady who is helping me, I received an email asking if I have paid and released the funds?!!! Two weeks ago, I handed the printed papers to her showing I had paid for my passport as she was the one sending the papers onto Home Affairs.

As a Private Client Member, I am so shocked by the lack of help, no private banker offered to help and being told I have not paid.

FNB + DHA have ****** my money.

No one knows what they are doing! This is absolutely unacceptable!