FNB IS **********

On the 8th of July 2020 FNB personal loans debited my savings account with a description for FNB personal loan payment, I then called the customer service to trace why my account was debited with such an amount on the 9th July 2020. The consultant said they can't explain why this was done, therefore they will log a refund for me which will take 4-5 days working days. The time past and I called in again on the16th July 2020, I still heard an explanation for the refund department that needs to still refund my money. To date I call FNB for my refund and NOTHING seem to be of any clarity. I WANT MY MONEY BACK!