FNB is ***** - Credit card/debit card ***** victim

My wallet with my bank cards and the cellphones were ****** early last month. Before I could report the cards at nearest FNB branch, the ******** had made purchases using both my debit card and credit card. Most of the transactions were however on the credit card at the clothing shop in bloed street mall. I submitted a claim form, ID as well as Police affidavit as requested by FNB ***** department. They told me it was gonna take two to three weeks to conduct the investigation and give me the feedback of the investigation. I made a follow up last week after a month with no feedback. when you call FNB, you get to talk to call center agents with no information. They make you hold and come back after 20 minutes to tell you the investigators are still busy with investigation and they will call you after the investigation has been completed. I don't understand why a simple investigation like that is taking forever. Nobody can tell you what's the hold up. You are not allowed to talk to investigators. They cannot give you timeline as to how long this investigation will take. In the meantime I must just wait while I pay interest on ****** money. Kgothatso from FNB call center, told me my card was used with a pin. That's impossible!!!! There is no ways my pin was used. These are FNB lies to find a way not to pay. They tell us we are covered should your card be used **********ly but it is all LIES!!!! I already saw FNB pattern of declining claims here at Hellopeter and they have no shame!! Two ways they reject the claims 1. frustrate the victim by just ignoring him/her and hope the victim gives up on the claim. 2. They will claim you took long to report your card ****** or cancel it 3. They will claim that your card was used with the pin making the transactions valid. I already did my investigation and it didn't take me more than a day using FNB notification and visiting the store where most of the transaction took place. Nine transections of R500 each took place in one store. It took only 4 minutes to make 9 transections. An obvious ********** activity which was not stop by both the store and the bank. I went to the store to investigate, I spoke to the cashier that assisted the ******** and he told me the ******** opted to tap the card. I asked why he allowed such obvious ***** to happen and he told me he cant instruct a customer how to use his/her card. I asked why he didn't verify the owner of the card because that was an obvious suspicious activity and he told me they never verify the cards. I put it to him that he actually assisted the ******** and got a share of the spoil. I reported him to the head office of the store. The store management immediately agreed with me, and said that is not their normal procedure. The store apologized to me and told me they will investigate and revert back to me. last week I followed up the matter with the store and they told me, they asked FNB to reverse the transactions. Well FNB still has not done that. why? No one at FNB can give me an explanation. I am only allowed to speak to useless call center agents that sound like this automated FNB reply here on Hellopeter. FNB has no respect for their clients and don't even care. I am a private client, supposed to be this elite client and have been banking with FNB for more than 26 years and they are treating me like trash. They don't even care when i say i will close my account and move to another bank because maybe same people own these banks. Why is our government allowing the banks and insurance companies to get away with daylight ***** against victims of crime? Who is there to protect the poor consumer? The evil from these banks stinks!!!!!!! I will fight this case to the bitter end. I will take this to social media and expose FNB. I will test the ombudsmen if they are really there for us consumers. I will take this to the highest court if needs be. It is a case I will win, I will not rest until I see justice.