ER
Earl R
1 reviews | Active since Sept 2012
02 Aug 2020, 12:50
FNB IS *****.
FNB HOME LOAN DEPARTMENT CALLED ME IN MAY AND OFFERED ME A PAYMENT BREAK AND AT THAT TIME I DIDN'T NEED IT SO I DECLINED AND NOW WHEN I NEED IT BECAUSE SOME OF MY FAMILY MEMBERS HAVE LOST THEIR JOBS AND I HAVE TO SUPPORT THEM AND THEIR KIDS FNB SAYS THEY CANT HELP ME BECAUSE MY SALARY IS NOT AFFECTED, HOW IS MY SALARY NOT AFFECTED WHEN I NOW HAVE TO SPLIT IT WITH TWO OTHER FAMILIES? NOW THEY ARE TRYING TO PUSH ME TO TAKE A LOAN SO THEY MAKE INTEREST ON IT. THIS IS THE SAME BANK I'VE USED FOR OVER 20YRS. AS SOON AS LOCKDOWN IS DONE I'M MOVING MY BOND AND ALL MY FAMILY ACCOUNTS TO ANOTHER BANK. THE PRIVATE BANKER I HAVE IS ALSO JUST AS USELESS.
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Your High Priority Complaint Reference Number ***NF been assigned to a Resolution Service consultant in Customer Resolution Centre. So FNB sends me forms to be completed so that they consider my application, the question I have is why are they only sending me these forms now, why didn't they send them at first attempt? What they base their decision to turn me down on if they didn't have this information that they suddenly need to consider my application? THIS JUST SHOWS HOW ***** THEY ARE. NOW THEY'RE MAKING ME JUMP THROUGH HOOPS FOR THEM TO SAY WE TURNED YOU DOWN BASED ON THIS INFORMATION. SOMEONE NEEDS TO EXPLAIN TO ME WHAT DEFERENCE COMPLETING THESE FORMS WILL MAKE? THEY SAY THEY KNOW YOU BEST? FNB IS PLAIN *****.
Earl R's updateReviewer Update
05 Aug 2020, 09:26Your High Priority Complaint Reference Number ***NF been assigned to a Resolution Service consultant in Customer Resolution Centre. So FNB sends me forms to be completed so that they consider my application, the question I have is why are they only sending me these forms now, why didn't they send them at first attempt? What they base their decision to turn me down on if they didn't have this information that they suddenly need to consider my application? THIS JUST SHOWS HOW ***** THEY ARE. NOW THEY'RE MAKING ME JUMP THROUGH HOOPS FOR THEM TO SAY WE TURNED YOU DOWN BASED ON THIS INFORMATION. SOMEONE NEEDS TO EXPLAIN TO ME WHAT DEFERENCE COMPLETING THESE FORMS WILL MAKE? THEY SAY THEY KNOW YOU BEST? FNB IS PLAIN *****.
ER
Earl R's update05 Aug 2020, 09:26
Reviewer Update
Your High Priority Complaint Reference Number ***NF been assigned to a Resolution Service consultant in Customer Resolution Centre. So FNB sends me forms to be completed so that they consider my application, the question I have is why are they only sending me these forms now, why didn't they send them at first attempt? What they base their decision to turn me down on if they didn't have this information that they suddenly need to consider my application? THIS JUST SHOWS HOW ***** THEY ARE. NOW THEY'RE MAKING ME JUMP THROUGH HOOPS FOR THEM TO SAY WE TURNED YOU DOWN BASED ON THIS INFORMATION. SOMEONE NEEDS TO EXPLAIN TO ME WHAT DEFERENCE COMPLETING THESE FORMS WILL MAKE? THEY SAY THEY KNOW YOU BEST? FNB IS PLAIN *****.