FNB IS ***** !!!!!!!

I hate this bank with my soul..ever since ive banked with them i have been experiencing stupid challenges. I came to a point where i switched to nedbank . Now recently ive been requesting them to downgrade my cheque acc this is from the 2nd of this month till todate that has not been done. Last week i went to a branch in Noord mtn mall lulama the PRETTY FACE consultant promiseD to help me. I went back yesterday it was not done. I then requested my account and all other things including the funeral cover i have to be closed...guess what i was told they are unable to close my account because it was opened it in sandton ..that time i never opened it in sandton. The intelligent and most clever Sam who is the branch manager in thAT fnb noord mall said he will phone me today to update me n ensure that i get help.. did he phone ?, NO..WHAT THE **** IS THIS ?? FNB SHOULD CLOSE BRANCHES AND JUST CLOSE DOWN IT DOESN'T SERVE ITS PURPOSE ..IM ****ED AnD WANT OUT PLEASE CLOSE THE DAMN BANK ACCOUNT ???? I WILL TAKE THIS MATTER FURTHER TRUST AND BELIEVE ME!!!!!!!!!!