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Samantha D
1 reviews | Active since Dec 2011
05 Mar 2019, 15:45
FNB is first at ignoring
I live overseas and have been trying to close my account. I have emailed them twice about money that was taken out of my account...I was blatantly ignored!
I emailed 3 times from internet banking, contacted them via their facebook page and also messaged them on Facebook, as well as sending them an email directly to ********** about closing my account - every single communication has been blatantly ignored as if I do not exist. Yet they have no problem taking banking fees thats for sure!
Who do I have to worship to actually get a response? I am beyond furious about the shocking lack of customer service!
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Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
05 Mar 2019, 16:48Good Day Samantha Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***F Regards, Hello Peter Team Tel number: ***
Ref: ***F Regards, Hello Peter Team Tel number: ***
FNB (First National Bank)'s reply05 Mar 2019, 16:48
Official
Good Day Samantha Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***F Regards, Hello Peter Team Tel number: ***
Ref: ***F Regards, Hello Peter Team Tel number: ***
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Samantha D's updateReviewer Update
25 Mar 2019, 09:33So you publicly acknowledge my complaint, but I can still confirm that after some brief throwing around of my email address between your departments, I am been famously ignored again, despite several attempts on my part to get feedback, I don't even get the dignity of a response. Account still open, banking fees charged. DISGRACEFUL!
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Samantha D's update25 Mar 2019, 09:33
Reviewer Update
So you publicly acknowledge my complaint, but I can still confirm that after some brief throwing around of my email address between your departments, I am been famously ignored again, despite several attempts on my part to get feedback, I don't even get the dignity of a response. Account still open, banking fees charged. DISGRACEFUL!
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Samantha D's updateReviewer Update
01 May 2019, 14:08And here I am how many months later STILL requesting my final account closed and STILL being ignored! The people manning the mybranch email account simply just don't respond to any requests. WHO DO I HAVE TO EMAIL TO GET MY REQUEST ACTIONED?????
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Samantha D's update01 May 2019, 14:08
Reviewer Update
And here I am how many months later STILL requesting my final account closed and STILL being ignored! The people manning the mybranch email account simply just don't respond to any requests. WHO DO I HAVE TO EMAIL TO GET MY REQUEST ACTIONED?????