FNB is falling apart

Totally unsatisfied with FNB Park Place East Branch. On the 18th of this month February, I encountered a horrible response from your staff. She knows WHO she is. So I don’t need to call her out, as I spoke to the Branch Manager, and the Team Leader, they both SAID nothing can be done about it. I. Ask why? Like always FNB’s Ticket system doesn’t work, so why have it then? As this use to help everyone being allocated a slot to being helped. But FNB has taken rather the stand of self-service machines. Because when I was told by the lady supposed to be assisting me., they do not help me with a matter I had, which was to find out WHO was debiting my account and to Block it. All I was told was to go to the help machine and to stop my business card. I SAID that this is totally stupid, and the lady from FNB SAID she is not stupid. I knew that this lady was trying to convert my conversation into a ****** situation. I refrained from this and said that she was not stupid but the new FNB policy was. But she just got UP and went to another cubicle and helped someone else. So if no one can do anything about this, I will just put my complaint on Hallo Peter. FNB you are going to chase your clients away by being unpersonal.