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Natasha O

1 reviews | Active since Feb 2013

07 Feb 2023, 08:17

FNB is falling and failing!

I'm quite surprised and disgusted but how many disgruntled clients FNB has.For decades I've been with FNB and I've been relatively satisfied despite the high fees. In the past two months I've had 5 instances of *****.The first two small ones where paid back but of course the bigger ones where not.Why I asked? Just because it's your fault, please see your copy and paste response with no proof whatsoever that you entered an OTP, gave your password, fingerprint or received any SMS besides for your card is blocked for a transaction by MOHAMMED HASAN MOH.

So what investigation did you really do FNB. NO PROOF.I had to research that this Mohammed is from Khartoum in Sudan.That the transactions were made for businesses in Dubai and that when the transactions were made, I was asleep.

No followup, I've had to chase FNB, hold on for extended periods, I've emailed, made countless secure chats it's been escalated and guess what...NOTHING.Except for a generic response with no proof

Reading everyone else's complaints my decision to more banks is made. FNB gets hacked and we have to pay the price and feel the frustration. This message will be passed on!

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Replies (1)
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Natasha O's update09 Feb 2023, 11:21
Reviewer Update
I'm still waiting for the proof of a sent OTP or other means of approval for these THREE ********** transactions!