FNB Is Failing Me – Empty Promises, Useless Escalations, and Zero Accountability

I am disgusted by the shocking level of incompetence and disregard I’ve experienced from FNB Home Loans. On 27 June 2025, I paid R100,000 into my home loan after an FNB representative clearly assured me that the funds would be accessible through the app — funds I urgently needed to settle other accounts. That access never materialised. Since then, it’s been nothing but lies, delays, and pointless escalations. On 30 June, I visited the Grove Mall branch. I was told my account was up to date and that the legal status would be corrected. When I returned on 8 July — nothing had been done. They "escalated" it again. No feedback. On 15 July, I lodged a formal complaint via email. On 17 July, I was told the funds would be available by 21 July. Then on 18 July, another twist: I now had to update debit order details. I did that on 21 July. On 22 July — surprise again close to end of business — more documents were suddenly required. This is now beyond incompetence — it’s systemic failure and a total lack of accountability. Every time I try to follow up, I get bounced around from department to department, with no one taking ownership. “Escalation” has become a meaningless word. You are playing with people’s livelihoods. FNB, your processes are broken. Your promises are empty. Your service is disgraceful. I demand that this matter be resolved, and that I receive real answers — not another round of scripted apologies and **** timelines