Fnb is failing me

On the 29th of June I asked to stop the upgrading of my account and to stop a new card from being delivered. I was told this will be done and to this date nothing has been done. I have been charged for a new card and for a fee on the account that I requested not to be upgraded. I left money in my account to pay for my health insurance but because of these debits, my health insurance remains unpaid. Now I am being on the secure chat and already spoken to two consultants but my query is still unresolved