FNB is Facebook Messenger used as a communication tool

I have given a three as FNB does respond to messages on Facebook messenger, although, it has fallen on the way side, for clients that are work outside SA and need support messenger has become a tool to communicate. Unfortunately FNB has decided they do not need to respond to messages, this is a bank that wants to move more towards online banking. My hope is that by posting here they may decide to accept my request to engage in one or other form of electronic communication to assist me with the support I require.