FNB is ***********

I settled my debt and requested a settlement letter because I'm trying to get a new car.They sent me a settlement letter back dated to 2023. I directly sent that to my car finance application and they pointed this out to me. And now it makes me look *****. This letter was sent by Lesego Mono. I am moving my salary as well, useless bank. As is I sent a complaint and they're telling me to wait 5 working days, absolute nonsense. On top of everything else, I'm sitting in the secure messages being transferred and passed around like a hot potatoe. You guys are the absolute worst!