FNB is Dissapointing!

Money was taken out of my account using the Banking App. I was at work with both my phone and card on my person. I immediately phoned, logged a case, blocked my profile and went to the police station to obtain a case number. I did not share any of my details. I did not link a device to my app. After investigation, they have no informed me the money went to a capitec account and immediately to absa. It has been spent. I therefore will not get a refund. The fact that FNB will not investigate further, or at least put some effort into it is dissapointing to say the least. Pathetic service and I am seriously considering moving my business elsewhere. The customer service was non existent, and effort even less so. People that have lost more money than I did, have been refunded. But not me.