FNB is dishonest

FNB's unfair banking charges towards clients is nothing less than *****. I was charged for "honouring fees" of R156.36 each on July 17&18 2018. I do not know what they honoured as the transactions they "honoured" took place WAY BEFORE their monthly banking costs. So they "honored" their banking costs by charging me a rdiculous R156.36 x 2.

18 Jul 2018 #ITEM PAID NO FUNDS 1 ITEMS ON 18/07/ 1 ITEMS ON 18/07/17 0.00 -156.36 -412.88 17 Jul 2018 #ITEM PAID NO FUNDS 1 ITEMS ON 18/07/ 1 ITEMS ON 18/07/16 0.00 -156.36

The costs for these transactions was put aside and deducted from my account BEFORE their monthly banking charges. Look at this stupid reply I got. How can these charges for trannsactions being deducted beforhand, then monthly fees were deducted, and then AGAIN these transactions already made, then "further pushed my account into a debit" when the retailer banked the transactions. This is NOT the way it should be done. Good day Mr Botha Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused. Please note that when you swipe your card, the funds are reserved but not deducted from your account. The funds are only deducted from the account when the merchant banks. In your case this was on 16/07/18 and at this stage your account was already overdrawn. Please note that RESERVED means that whatever you are purchasing is paid for and that you can take delivery thereof and the merchant is guaranteed that he will get his money when he deposits and the actual value is DEDUCTED from your account. While this amount is RESERVED, swipes will only be allowed if your balance is sufficient after taking the RESERVED amounts into account. Other items though such as bank charges are not advised via the InContact system but they reduce the balance accordingly. Once the RESERVED amount is banked, the resulting balance can be an overdraft position depending on what other transactions took place after the amount was RESERVED. Also, please note that the Incontact messaging service is a free security notification to advice the card holder that the card has been used, this does not update your balance or note the transactions already authorised. The available balance can be obtained online, at an ATM or by calling the business contact centre on ********** select option 1 and a business banker will be able to confirm what transactions are outstanding and what has already been cleared. Please note that the charges cannot be reversed due to the terms and conditions of the account acknowledged and accepted. Furthermore, kindly refer to the attached Pricing Guide Schedule: Payment honouring fees are charged at R 156.36 per item.