FNB IS DISGUSTING!!!!!!!!
DISGUSTING!!!!! I have been trying to get a hold of FNB since yesterday. Yesterday, I called them more than 5 times and I was placed on hold for more than an hour and I never got through to a consultant. Today I have been on hold for about 30 minutes in total. A debit was made on my account by MTN for an amount that I don't understand I did pay them already so I did not owe them anything. MTN says they can't see the debit and they did not schedule any debits. I would like FNB to explain to me as to why they debited that amount from my account.
Good day Bulumko Mabusela,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Sales and Service Contact Centre who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Good day Bulumko Mabusela,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Sales and Service Contact Centre who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)