FNB is disappointing

I requested FNB to simply reverse a payment yesterday and they have blocked my card and said I asked that it be put on hold for *****. I just asked for a reversal. Someone did not do their job properly I have a name.

Your staff needs to listen properly or they will cause major issues for people.

Now they are going to cause issues for me for the where the funds were reversed and charge me R350 for something I did not request.

UNBLOCK my card and FIX the hold I did not request.