FNB Is Destroying My Credit Score & Refusing to Fix Their Mistake!

I have been fighting FNB since 23/12/2024, and they are REFUSING to fix their mistake! They have incorrectly reported my FNB Fusion account as being in arrears before closure, which is a complete LIE, and they are ignoring my demands to correct it.

I have sent emails, gone into branches (where I waited 1 HOUR 30 MINUTES just to be turned away in 5 seconds), spoken to Secure Chat, and been bounced from one department to another for over a month and a half. Every time I speak to someone, they give me a new reference number and tell me to wait another 5-14 days. This is blatant incompetence and a deliberate attempt to avoid fixing their mistake.

Here’s what FNB has done to me: ❌ Falsely reported my account as in arrears, ruining my credit score. ❌ Failed to correct it despite multiple complaints since December 2024. ❌ Allowed a *****ulent credit card to be opened in my name and won’t remove it! ❌ Wastes my time in branches and Secure Chat, giving me empty promises.

I DEMAND IMMEDIATE ACTION! 1️⃣ REMOVE the false arrears reporting from my credit profile. 2️⃣ Provide me with a closed account letter confirming there was NO arrears. 3️⃣ Investigate and remove the *****ulent credit card in my name. 4️⃣ STOP giving me useless reference numbers and FIX THE ISSUE!

I have had enough. If this is not resolved IMMEDIATELY, I will escalate to the Banking Ombudsman, the National Credit Regulator (NCR), the Financial Sector Conduct Authority (FSCA), and SAFPS for the ***** case.

FNB has failed me as a customer, and I will make sure everyone knows how they treat people! FIX THIS NOW!