FNB IS DAMAGING BUSINESSES

I am extremely disappointed with the level of service I have received from FNB. After making a payment to a long-standing supplier through the FNB app, I was issued with a payment reference number, which I captured. Based on this, my supplier released stock in good faith. However, the funds never reflected in their account. Only after I contacted FNB was I informed that there was an issue with instant payments — information that was not communicated proactively. I was simply offered an apology, but no case reference was provided despite my repeated requests. I then attempted to contact my private banker by phone and email to open a case, yet I received no response at all. This lack of accountability and communication is unacceptable. This incident has severely compromised my business relationship and credibility with my supplier, causing both financial and reputational damage. A bank of this stature should not fail in such a critical function, nor should clients be left without support or answers in urgent situations. FNB must take responsibility for these failures and address the matter with the urgency it deserves.