Fnb is ****!!!!

Item: FNB (First National Bank)
Rating: 1
Author: Maya P

Im so digusted by FNBs customer service. I've been a client of yours for over 3 years. I've got both my personal account aswell as my business account and to top that off I've got my sons bank account with you aswell. I took a temporary loan in February which I REPAID in FULL in February, but to this date its reflecting on my latest credit report. WHAT THE HELL???!!! I requested a call back from you people 5 days ago, im still waiting. Honestly considering moving over to your competitors!!!!

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

09 Apr 2018, 13:18

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Temp Loans to investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply09 Apr 2018, 13:18

Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Temp Loans to investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

Maya P's updateReviewer Update

13 Apr 2018, 14:52

You people called me and on the 09/04/2018 to tell me you're working on this and I can expect feedback the following day 10/04/2018. Today is the 13/04/2018, is this even fair? Your customer service is going from bad to worse. Thank you for NOTHING!

Maya P's update13 Apr 2018, 14:52

Reviewer Update