FNB IS ****** CLASSIST AND *****ULENT

I have been having issue with this bank for 2 months now. Money was taken from the account and they can’t seem to figure out where it went everytime they call me about a debit order. I got on chat with MANTWA this person has gone on to say “I will be with you shortly” for 45 minutes I have been asking to end chat and transfer to another agent but I will be with you shortly as if I’m chatting with a robot. I really want to close the account but I want my money first.