1 reviews | Active since Sept 2017
FNB is charging me for their technical errors!!!!
I was paying my son's school fees on Friday the 25th when FNB had a technical issue and double payed my son's school fees.
I tried to get ir reversed and was sent an email from FNB saying that it was unsuccessful.
I am shocked with the lack of assistance in this and was told i have to wait a week for my money to be put back in my account. They never returned my found my sons school ewallet it to me. then FNB charges me R280 recall fee for the unsuccessful transaction return cause of their ERROR!!! I am so furious and i want my money back. As a single mother R280 is a lot of money.
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)