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MF
Mandla F

1 reviews | Active since Sept 2013

29 Nov 2018, 13:18

FNB is charging me extra in interest rates, [this is ****************].

Extremely disgruntled, I have a bond with FNB and my original interest rate offer was 10.91% I was then given a discount of 0.25% which should have reduced my interest to 10.66% this never happened I had to send them numerous email (never succeeded), subsequent to this, when I checked by statement I noticed that FNB was actually charging me 11.16% from 10.66% when I asked was told that the Reserve Bank increased the interest by 0.25% basis point, when I did the calculations they don't reconcile.

So FNB is charging me extra, this is ****************.

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Nov 2018, 15:20
Official
Good day Mandla, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Home Finance who will investigate and provide you with feedback.

The reference number is ***NF.

Regards 

Hello Peter Complaints Team

*** (option one)


MF
Mandla F's update03 Dec 2018, 14:45
Reviewer Update
It's been more than 4 days now and the matter has not yet been resolved, this is extremely poor (pathetic) customer service, I am definitely looking for another bank.
MF
Mandla F's update07 Dec 2018, 10:48
Reviewer Update
FNB hasn't reimbursed me for charging wrong interest. I am still waiting for them to reimburse me.