FNB is bullying me

<p>On one summer morning in 2015. I received telemarketing call from FNB . They were selling me a credit card and I asked for the contract to be sent to me after we wrap up the call. My request never happened. So this year I decide to ask FNB for my voice recording on when I accept the contract and the whole sales pitch. To my suprise FNB staff insist that i give them reason why I want my recorded sales contract. So I refused to give reasons since the law allows me to do so . So they told me they can't log a request to give me a call if I don't give reasons, i decided to give them lame reason. So FNB staff later call me and change my version of story. They new story is mIslea ding, dis turbine and seek to paint me as a ****. So i made myself clear to the agent who called me that I have no idea what he was talking about and i distanced myself from the allegation. So the FNB complaints department could not assist me and they sent me back to the branch. THe agent and manager promped to call me to this day nothing. Mind you i have been to the branch for the same thing over 5 times. The branch has reffered me to the call centre everytime because the sale was part of the telemarketing team. Throughout I am patient spending my money on gas and phone and spending over two hours with one agent everything.On one summer morning 2015. I received telemarketing call from FNB . They were selling me a products and I asked for the contract to be sent to me after we wrap up the call. My request never happened. So this year I decide to ask FNB for my voice recording on when I accept the contract and the whole sales pitch. To my suprise FNB staff insist that i give them reason why I want my recorded sales contract. So I refused to give reasons since the law allows me to do so . Since they didnt stop asking for the reason, i decided to gI've them lamevery reason. So FNB staffeta call mearlier and chang my version ofor story now the new version has to do wit *****. So i made myself clear to the agent again and i distanced myself from the allegations. So the FNB complaints department could not assist me and they sent me back to the branch. Mind you i have been to the branch for the same thing over 5 times. The branch has reffered me to the call centre everytime because the sale was part of the telemarketing team. Throughout I am patient spending my money on gas and phone and spending over two hours with one agent everytime. It's over 4 months now to this day i havent received help.They now ignore my calls and when I visit the branch managers they claim to be out of office. If FNB have nothing to hide then why are they refusing with my contract. Their legal department never called me back after I left several messages or I get a mickey mouse whose trying to play smart with me because they have been coached to answer me using scripts. It's over 4 months now to this day i havent received help.They now ignore my calls and when I visit the branch managers they claim to be out of office. If FNB have nothing to hide then why are they refusing with my contract. Their legal department never called me back after I left several messages or I get a mickey mouse whose trying to play smart with me because they have been coached to answer me using scripts.</p>