SM
S'fiso Maphanga
1 reviews | Active since Oct 2015
05 May 2022, 11:56
FNB is blocking me from my funds
Good Morning
Were not happy with service were recieved in the past two weeks. My partner lost her card. She tried to log in her banking app only to realise she had recently changed her password. Now she is trying to get her login details. The app needs a bank card number. We tried going to a branch they said they cant help. We have to use the app. We called the call center, it needs you to approve via the app.
Now were stuck she cant excess her funds with FNB. Your telling me nobody can help her with a new card or excess to the app?
Helpful (0)
Replies (3)0
Replies (3)SM
S'fiso Maphanga's updateReviewer Update
05 May 2022, 13:42Good Day
How long will it take you to resolve this issue?
How long will it take you to resolve this issue?
SM
S'fiso Maphanga's update05 May 2022, 13:42
Reviewer Update
Good Day
How long will it take you to resolve this issue?
How long will it take you to resolve this issue?
SM
S'fiso Maphanga's updateReviewer Update
06 May 2022, 07:44Good Morning
If we don't get a resolution by 10am today. were going to the nearest branch and camping till you resolve it. May that will show you the sense of urgency on the matter.
If we don't get a resolution by 10am today. were going to the nearest branch and camping till you resolve it. May that will show you the sense of urgency on the matter.
SM
S'fiso Maphanga's update06 May 2022, 07:44
Reviewer Update
Good Morning
If we don't get a resolution by 10am today. were going to the nearest branch and camping till you resolve it. May that will show you the sense of urgency on the matter.
If we don't get a resolution by 10am today. were going to the nearest branch and camping till you resolve it. May that will show you the sense of urgency on the matter.
SM
S'fiso Maphanga's updateReviewer Update
07 May 2022, 19:45Good Evening
We still haven't heard any feedback from you. I told her this bank won't help. I told her FNB doesn't care about their clients. its been 72hrs since this complaint was logged. We haven't received a single call from FNB on what is being done. is this how FNB treats its clients. not even a single call to say were busy with your complaint. how do you think were able to live. bills need to be paid. yet were unable to access funds. May someone call us ASAP to resolve this matter.
We still haven't heard any feedback from you. I told her this bank won't help. I told her FNB doesn't care about their clients. its been 72hrs since this complaint was logged. We haven't received a single call from FNB on what is being done. is this how FNB treats its clients. not even a single call to say were busy with your complaint. how do you think were able to live. bills need to be paid. yet were unable to access funds. May someone call us ASAP to resolve this matter.
SM
S'fiso Maphanga's update07 May 2022, 19:45
Reviewer Update
Good Evening
We still haven't heard any feedback from you. I told her this bank won't help. I told her FNB doesn't care about their clients. its been 72hrs since this complaint was logged. We haven't received a single call from FNB on what is being done. is this how FNB treats its clients. not even a single call to say were busy with your complaint. how do you think were able to live. bills need to be paid. yet were unable to access funds. May someone call us ASAP to resolve this matter.
We still haven't heard any feedback from you. I told her this bank won't help. I told her FNB doesn't care about their clients. its been 72hrs since this complaint was logged. We haven't received a single call from FNB on what is being done. is this how FNB treats its clients. not even a single call to say were busy with your complaint. how do you think were able to live. bills need to be paid. yet were unable to access funds. May someone call us ASAP to resolve this matter.