FNB IS BELOW STANDARD

FNB has not resolved my complaint. It’s more 48 hours after breached the contract and debited my bank account on the 15th of December despite my loan account being paid in full. I cannot do my Christmas shopping before I have no funds on my account. FNB is withholding my money with no feedback as to why they are failing to reverse the debit order. Complaint Reference *** assigned to a consultant is still pending.