FNB is bad with Communication/ Poor customer service.

I'm slowly losing interest in FNB, i emailed and called a couple of times with no response. Then i logged a complaint on Hellopeter and i received a call that my problem will be sorted out and then they went missing after that; i'm still waiting for feedback till this day. Please bear in mind that i'm applying to be a customer and already getting bad customer service. This is bad FNB, what a classic first impression for a new customer!