FNB IS AT IT AGAIN!!!!!!!!!!

So not 2 months go by after my last complaint about the same issue that was eventually rectified weeks later and then you do the same thing to me again. what is with FNB and taking money from my account and transferring it to my credit card without my permission even though I make payments to my credit card every month diligently and I have not missed a single payment. I made arrangements to pay a certain amount every month to this account as I have been effected by covid and my business has closed down yet you still take funds away from my personal account without my permission with out warning or notice. I even went beyond my agreed amount and Paid an Additional R3500 this month to there account to stay in good standings with my bank. This is theft, ***** and miss management of funds. It seems things never change even after you apologized about it the first time. Well done Fnb for being the worst bank I have banked with. I will definitely be moving all my accounts as well as my business account to another bank that can actually manage my funds correctly. And please don't write under this post that you have fixed the matter because you have not and it is now the 2nd time that this is happening.