FNB is an embarrassment

What a disgrace and embarrassment being an FNB customer!!!!!! I had a huge issue with the fact that my temp loan amount was fully deducted within 5 days and was very rudely told by TWO customer care consultants that the loan account has been closed seeing that the full amount has been repaid and they cannot do anything about it as it's all done by a computer. Which I think is complete bull****! Because in some way someone must have control over those loans and payments. But FNB is too useless to try and help. I was then told they can try to have the R625 initiation refunded to me, but they will phone me back shortly yesterday (26 June). I'm still waiting for the callback. FNB clearly is just out there to make money out of their customers. They are quick to take money, but useless to give something back. They don't even offer to refund half of the amount or another loan to help me. So this month I'll be financially *****ed thanks to FNB!! How can we NOT help you?!