FNB is an absolute failure in the service delivery department

FNB, for a moment I almost believed that for once the bank would follow through on its commitment to deliver at the agreed time. I have been told that the query would be resolved today and I would receive proof thereof, alas, no communication and no resolution.

I was informed not to log complaints on so many platforms, however, this seems to be the only manner to get some form of response, since none of the departments adhere to the advertised response times. And call centre agents have not been trained to keep clients on the line long enough to actually listen to the query. According to FNB, me logging all these complaints delay the query being resolved… How else does one get to communicate with the bank? I am being disadvantaged because FNB provided me with incorrect bank details.

Communication was sent to Mr E Black, and Mr D Hartzer.

It is almost 5pm, and I am awaiting my 20th generic response advising me to await assistance within 24 – 48hours…. Despite Mr Hartzer confirming that I will receive a response by close of business today.

I might as well have logged a complaint with the ombudsman to begin with, than having wasted all these '24 - 48 hours'....