FNB is an absolute disgrace!!!!!!!

Your customer service and empathy for customers is disgusting!!! Your system is designed around assisting customers perfectly when it comes to making money for FNB, but god help you if you have problem that doesn't effect the companies bottom line. I have had a transaction incorrectly flagged as *****ulent, the company that paid the amount in question has already informed me in writing that there is no issue and that there is no claim of any *****ulent activity. I have been on hold collectively for over 3 hours in the last 2 days, I have been transferred from department to department and nobody has any idea of what to do. I keep getting the same answers and then being transferred before I can explain, the person I have been told to contact "Lunga" is unreachable, his direct line ********** does not exist, the department I need to get hold of has only a voice service "**********" And in the mean while, I have to sit with a completely blocked account for something that is not even true. I cannot draw, transfer, swipe, nothing!! How was this payment flagged as *****ulent in the first place, why does my entire account need to be blocked and why does it take days to resolve. This is my account, my money and I am paying you "FNB" for a service. The way you I have been treated is disgusting, I am just a number in the FNB corporate machine and all your staff have an attitude of "Oh well, I must just wait" Why must I suffer through this bull**** for a mistake on FNBs side and then beg and plead to get some f**kn assistance. Your company sucks, your procedures suck, your policies suck and the way you handle customer issues sucks.