EM
Elani M
1 reviews | Active since Mar 2009
19 Jun 2020, 10:52
FNB is allowing their clients to starve!
FNB, the bank who loves to take your money, but doesn't care to give back what they took by mistake! I love how FNB can deduct money with no problem, but when they need to refund you, they have this long list of excuses. And I have now been promised 4 times that this will be escalated but nothing has happened. I am now sitting in a situation where people needed to be paid from that money as well as basic necessities like food and nothing has been done. I have food in my house for one more than and nothing more thanks to FNB.
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Elani M's updateReviewer Update
24 Jun 2020, 08:43Good day. I have been trying to make contact with the person handling my case. I have made use of the Secure Chat function on the FNB app but was told by the banker that they don't have access to the information I need as it is a separate system. I have left a message here (private reply) on the 22 June but still, no reply or contact was made. I have sent two emails to *** as per the email I received when I got my reference number. No one has contacted me and I am afraid that the problem I am complaining about is going to happen again this month but this time with my credit card.
CAN THE PERSON HANDLING MY COMPLAINT CONTACT ME? I THINK IT IS VERY BAD CUSTOMER SERVICE THAT YOU DO NOT KEEP IN CONTACT WITH THE PERSON COMPLAINING ABOUT YOUR COMPANY. EVEN IF YOU JUST KEEP THEM IN THE LOOP OF THE PROGRESS.
CAN THE PERSON HANDLING MY COMPLAINT CONTACT ME? I THINK IT IS VERY BAD CUSTOMER SERVICE THAT YOU DO NOT KEEP IN CONTACT WITH THE PERSON COMPLAINING ABOUT YOUR COMPANY. EVEN IF YOU JUST KEEP THEM IN THE LOOP OF THE PROGRESS.
EM
Elani M's update24 Jun 2020, 08:43
Reviewer Update
Good day. I have been trying to make contact with the person handling my case. I have made use of the Secure Chat function on the FNB app but was told by the banker that they don't have access to the information I need as it is a separate system. I have left a message here (private reply) on the 22 June but still, no reply or contact was made. I have sent two emails to *** as per the email I received when I got my reference number. No one has contacted me and I am afraid that the problem I am complaining about is going to happen again this month but this time with my credit card.
CAN THE PERSON HANDLING MY COMPLAINT CONTACT ME? I THINK IT IS VERY BAD CUSTOMER SERVICE THAT YOU DO NOT KEEP IN CONTACT WITH THE PERSON COMPLAINING ABOUT YOUR COMPANY. EVEN IF YOU JUST KEEP THEM IN THE LOOP OF THE PROGRESS.
CAN THE PERSON HANDLING MY COMPLAINT CONTACT ME? I THINK IT IS VERY BAD CUSTOMER SERVICE THAT YOU DO NOT KEEP IN CONTACT WITH THE PERSON COMPLAINING ABOUT YOUR COMPANY. EVEN IF YOU JUST KEEP THEM IN THE LOOP OF THE PROGRESS.