aR
annemie R

1 reviews | Active since Mar 2012

09 Jan 2019, 10:37

FNB is about quantity not quality

Once again ordering a new card is a fail!. Besides my New Cheque card taking to weeks to get to me after the courier company kept on messing up and lack of actually knowing whats going on. Now I ordered my replacement Credit card only to find out I have to deal with the same courier company that cant give me a time or answer as to when I will get my replacement card that I ordered on the 3rd of January .. FNB your service is rapidly declining every year and you have the odasity to ask me to move my transaction accounts back to you! fool me once , fool me twice.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Jan 2019, 11:58
Official
Good Day Annemie Rabie,

Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)