lM
lindiwe M
1 reviews | Active since Jul 2024
09 Jul 2024, 12:03
FNB IS A ***** WITH NO SECURITY SYSTEM TO ENSURE THE SAFETY OF OUR HARD ERANED MONEY
on the 16th of May 2024, I reported a unauthorized transactions on my account. The bank opened a case and gave me a case number. Today i received a report from the bank that they will not be re-imbursing the lost funds, the following was reflected on this report:
"in order for the contactless card transactions to be processed, a registered/linked device was used behind a secure login"
i have asked the bank to indicate WHO AUTHORIZED THE USED DEVISE/LINK?, as the authorization can only be done via the banking app by the account user and a bank employee.
FNB has failed to improve their security systems from ***** and customers have to suffer.
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Replies (1)lM
lindiwe M's updateReviewer Update
09 Jul 2024, 21:04 I went through a lengthy process from the 16th of May to date, where FNB was claiming to investigate my case.
Today (09/07/2024), at 08:14 I receive an email from the FNB ***** department team leader, Lehlohonolo Kelefetswe. Stating that my case was escalated to an investigator to contact me and If I had received a call from their team investigator?.
I immediately responded to alert him that I have not received a call from the ***** department's investigator.
At 09:47 (09/07/2024), I receive a letter from the bank with the following as their findings:
- FNB thoroughly investigated your claim and found no involvement of any bank employee of failure of the bank's systems or process.
- The bank has reviewed the case and considered all facts, regrettably we have declined your request for a refund based on the following.
- In order for the contactless card transaction/s to be processed, a registered/linked device was used behind a secure login.
The letter did not have any attachments as proof of the investigation nor did it have any prove of that the contactless card transaction was approved by me ( the account holder).
The bank refuses to send me the digital foot print of the authorization of this cardless card transactions which brings me to the conclusion that the transaction was done within FNB.
FNB has LOST WHAT EVER SHRED OF RESPECT I had for it.
I see FNB as a ***** and a ***** that has FAILED TO PROVIDE SECURITY FOR IT'S CUSTOMERS.
I WANT PROOF OF THE FACTS AND THE INVESTIGATION THEY HAVE DONE.
Today (09/07/2024), at 08:14 I receive an email from the FNB ***** department team leader, Lehlohonolo Kelefetswe. Stating that my case was escalated to an investigator to contact me and If I had received a call from their team investigator?.
I immediately responded to alert him that I have not received a call from the ***** department's investigator.
At 09:47 (09/07/2024), I receive a letter from the bank with the following as their findings:
- FNB thoroughly investigated your claim and found no involvement of any bank employee of failure of the bank's systems or process.
- The bank has reviewed the case and considered all facts, regrettably we have declined your request for a refund based on the following.
- In order for the contactless card transaction/s to be processed, a registered/linked device was used behind a secure login.
The letter did not have any attachments as proof of the investigation nor did it have any prove of that the contactless card transaction was approved by me ( the account holder).
The bank refuses to send me the digital foot print of the authorization of this cardless card transactions which brings me to the conclusion that the transaction was done within FNB.
FNB has LOST WHAT EVER SHRED OF RESPECT I had for it.
I see FNB as a ***** and a ***** that has FAILED TO PROVIDE SECURITY FOR IT'S CUSTOMERS.
I WANT PROOF OF THE FACTS AND THE INVESTIGATION THEY HAVE DONE.
lM
lindiwe M's update09 Jul 2024, 21:04
Reviewer Update
I went through a lengthy process from the 16th of May to date, where FNB was claiming to investigate my case.
Today (09/07/2024), at 08:14 I receive an email from the FNB ***** department team leader, Lehlohonolo Kelefetswe. Stating that my case was escalated to an investigator to contact me and If I had received a call from their team investigator?.
I immediately responded to alert him that I have not received a call from the ***** department's investigator.
At 09:47 (09/07/2024), I receive a letter from the bank with the following as their findings:
- FNB thoroughly investigated your claim and found no involvement of any bank employee of failure of the bank's systems or process.
- The bank has reviewed the case and considered all facts, regrettably we have declined your request for a refund based on the following.
- In order for the contactless card transaction/s to be processed, a registered/linked device was used behind a secure login.
The letter did not have any attachments as proof of the investigation nor did it have any prove of that the contactless card transaction was approved by me ( the account holder).
The bank refuses to send me the digital foot print of the authorization of this cardless card transactions which brings me to the conclusion that the transaction was done within FNB.
FNB has LOST WHAT EVER SHRED OF RESPECT I had for it.
I see FNB as a ***** and a ***** that has FAILED TO PROVIDE SECURITY FOR IT'S CUSTOMERS.
I WANT PROOF OF THE FACTS AND THE INVESTIGATION THEY HAVE DONE.
Today (09/07/2024), at 08:14 I receive an email from the FNB ***** department team leader, Lehlohonolo Kelefetswe. Stating that my case was escalated to an investigator to contact me and If I had received a call from their team investigator?.
I immediately responded to alert him that I have not received a call from the ***** department's investigator.
At 09:47 (09/07/2024), I receive a letter from the bank with the following as their findings:
- FNB thoroughly investigated your claim and found no involvement of any bank employee of failure of the bank's systems or process.
- The bank has reviewed the case and considered all facts, regrettably we have declined your request for a refund based on the following.
- In order for the contactless card transaction/s to be processed, a registered/linked device was used behind a secure login.
The letter did not have any attachments as proof of the investigation nor did it have any prove of that the contactless card transaction was approved by me ( the account holder).
The bank refuses to send me the digital foot print of the authorization of this cardless card transactions which brings me to the conclusion that the transaction was done within FNB.
FNB has LOST WHAT EVER SHRED OF RESPECT I had for it.
I see FNB as a ***** and a ***** that has FAILED TO PROVIDE SECURITY FOR IT'S CUSTOMERS.
I WANT PROOF OF THE FACTS AND THE INVESTIGATION THEY HAVE DONE.