FNB is a waste of time.

Very disappointed with FNB's service. I app**** for a loan on 03/03/2021, was told the application would take approximately 10 working days. The initial application process took more than an 1 hour. On the 10th i received a call saying they're still waiting for my contract. To my surprise, as i never received the contract. Ask the consultant to resend it to me, which he did and i immediately sent it back. The following day i phoned to confirm if they've received the contract, however my calls were cut-off numerous times. On 15/03/2021 i tried phoning again, only to be cut-off again, after holding on for more than 15 minutes. On 16/03/2021 i phoned again, this time someone helped me only to find out the application was now declined and the reason is they never received the agreement contract, which was sent to them on the 10th. The consultant wanted to transfer me back to the sales department to start the whole process over again. This is ridiculous, they need to get their act together.